bannedFrequently Asked Questions
Users on banned ask a wide range of questions: how to open an account, which payment methods we accept, how our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) work, what sportsbook coverage we offer (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and how esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle. We also receive questions about account security, KYC verification, withdrawal timelines, and data privacy.
This FAQ resolves the most common queries our support team encounters. Each answer is grounded in our actual policies and service flow. If your question is not addressed here, or if you need clarification beyond what this page offers, our support team is available during business hours via email and live chat. For in-depth policy details—especially around your legal rights, our terms of service, and jurisdiction-specific restrictions—please read our Terms and Conditions and Privacy Policy
We encourage you to review the relevant section below before contacting support. This saves time and ensures you have the clearest answer to your specific question. Common answers also apply across multiple related topics, so you may find relevant information in more than one accordion group.
- Account and registrationhow to start, KYC verification, password recovery, multi-accounting policy
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfer
- Games and marketsslot rules, live-dealer gameplay, football betting, esports settlement, demo access
- Support and privacycontacting our team, data deletion requests, account security, jurisdiction notice
Read the answers below to understand how banned works. Our support team can help with account issues, payment questions, or technical troubleshooting during business hours.
Account and registration
No. Our policy prohibits one person from holding multiple banned accounts. We verify account ownership during registration via email and, when required, KYC documents (ID, address proof, selfie). If we detect duplicate accounts linked to the same individual, we may close all related accounts and suspend access. This protects our community and complies with anti-fraud regulations. If you accidentally created two accounts, contact our support team to merge them or close the inactive one.
No. Our policy prohibits one person from holding multiple banned accounts. We verify account ownership during registration via email and, when required, KYC documents (ID, address proof, selfie). If we detect duplicate accounts linked to the same individual, we may close all related accounts and suspend access. This protects our community and complies with anti-fraud regulations. If you accidentally created two accounts, contact our support team to merge them or close the inactive one.
We offer support via email and live chat during business hours. Email inquiries typically receive a response within one business day. Live chat is available on our website and mobile app; response times vary depending on queue length. We provide multilingual support (Indonesian and English). For account issues (locked access, KYC delays, withdrawal questions), provide your username and a brief description of the problem. For payment issues, include your transaction reference number. We do not offer customer support, but we respond to most queries within the next business window.
We offer support via email and live chat during business hours. Email inquiries typically receive a response within one business day. Live chat is available on our website and mobile app; response times vary depending on queue length. We provide multilingual support (Indonesian and English). For account issues (locked access, KYC delays, withdrawal questions), provide your username and a brief description of the problem. For payment issues, include your transaction reference number. We do not offer customer support, but we respond to most queries within the next business window.
You may request account and personal data deletion under applicable privacy laws. Submit your request to our support team with your full name, account username, and email address. Explain that you want your data deleted. We will close your account and remove personally identifiable information (name, address, phone, email) from our active systems within a reasonable timeframe—typically two to four weeks. Some data may be retained for legal compliance or fraud investigation. After deletion, you cannot reopen the same account. Review our Privacy Policy for full details on data retention and your rights.
You may request account and personal data deletion under applicable privacy laws. Submit your request to our support team with your full name, account username, and email address. Explain that you want your data deleted. We will close your account and remove personally identifiable information (name, address, phone, email) from our active systems within a reasonable timeframe—typically two to four weeks. Some data may be retained for legal compliance or fraud investigation. After deletion, you cannot reopen the same account. Review our Privacy Policy for full details on data retention and your rights.
Payments and transactions
Yes. We accept direct bank transfers from e-wallet, mobile banking, local payment, and online payment. During deposit, select "Bank Transfer" and choose your bank. You will receive a unique reference number and our receiving account details. Transfer the amount and include the reference number in the memo or description field. Bank transfers typically settle within one to two business days, depending on your bank's processing speed and whether the transfer occurs during business hours. If your transfer does not appear in your banned account after two days, contact our support team with your transaction receipt and reference number. We also accept e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking for faster settlement (usually instant to one hour).
Yes. We accept direct bank transfers from e-wallet, mobile banking, local payment, and online payment. During deposit, select "Bank Transfer" and choose your bank. You will receive a unique reference number and our receiving account details. Transfer the amount and include the reference number in the memo or description field. Bank transfers typically settle within one to two business days, depending on your bank's processing speed and whether the transfer occurs during business hours. If your transfer does not appear in your banned account after two days, contact our support team with your transaction receipt and reference number. We also accept e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking for faster settlement (usually instant to one hour).
Deposits via mobile banking, local payment, or online payment are instant. From your banned account, go to Deposit, select your preferred e-wallet, and enter the amount. You will be redirected to the e-wallet app or browser to confirm the payment using your PIN or biometric verification. Once confirmed, the funds appear in your banned balance immediately. If the redirect does not work, check that your device has the e-wallet app installed, or use the mobile browser version of banned. e-wallet and mobile banking follow the same process. These methods are especially convenient during peak times (Liga 1 matches, Piala AFF tournaments, Imlek holiday periods) because settlement is instant and does not depend on bank hours.
Deposits via mobile banking, local payment, or online payment are instant. From your banned account, go to Deposit, select your preferred e-wallet, and enter the amount. You will be redirected to the e-wallet app or browser to confirm the payment using your PIN or biometric verification. Once confirmed, the funds appear in your banned balance immediately. If the redirect does not work, check that your device has the e-wallet app installed, or use the mobile browser version of banned. e-wallet and mobile banking follow the same process. These methods are especially convenient during peak times (Liga 1 matches, Piala AFF tournaments, Imlek holiday periods) because settlement is instant and does not depend on bank hours.
We occasionally run promotional offers for new or existing users. Any bonus offer comes with terms: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses apply only to slots or live dealer, not sportsbook), and an expiration date. Terms vary by promotion. Before accepting a bonus, we recommend reading the full terms in your account or asking our support team to clarify. Bonuses are optional—you are never obligated to claim an offer. For withdrawal inquiries after a bonus, contact support; we will explain your balance breakdown and any remaining playthrough.
We occasionally run promotional offers for new or existing users. Any bonus offer comes with terms: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses apply only to slots or live dealer, not sportsbook), and an expiration date. Terms vary by promotion. Before accepting a bonus, we recommend reading the full terms in your account or asking our support team to clarify. Bonuses are optional—you are never obligated to claim an offer. For withdrawal inquiries after a bonus, contact support; we will explain your balance breakdown and any remaining playthrough.
Games and markets
Yes. Most of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer tables offer a demo or practice mode. In demo mode, you play with virtual credits that do not represent real money. You can test game mechanics, learn the rules, and experience the interface without depositing. Demo mode is free and available to logged-in users or, in some cases, to visitors without an account. Demo play does not count toward any playthrough requirements or bonus terms. Once you switch to real-money play, you will use your actual banned account balance.
Yes. Most of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer tables offer a demo or practice mode. In demo mode, you play with virtual credits that do not represent real money. You can test game mechanics, learn the rules, and experience the interface without depositing. Demo mode is free and available to logged-in users or, in some cases, to visitors without an account. Demo play does not count toward any playthrough requirements or bonus terms. Once you switch to real-money play, you will use your actual banned account balance.
We cover major football leagues and tournaments: Liga 1 (Indonesian domestic league), Piala AFF, Piala Indonesia, Champions League, Premier League, and other international competitions. We also offer markets on badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Markets vary by event—some leagues and tournaments are available year-round, while others appear during their scheduled seasons. Check our sportsbook section for current matches and available markets. For esports, we list upcoming tournament schedules and settlement rules. If you have questions about a specific match or market, contact our support team.
We cover major football leagues and tournaments: Liga 1 (Indonesian domestic league), Piala AFF, Piala Indonesia, Champions League, Premier League, and other international competitions. We also offer markets on badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Markets vary by event—some leagues and tournaments are available year-round, while others appear during their scheduled seasons. Check our sportsbook section for current matches and available markets. For esports, we list upcoming tournament schedules and settlement rules. If you have questions about a specific match or market, contact our support team.
Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers in multi-camera studios. You see a live video stream, place your bets via the interface, and interact with the dealer through chat if supported. Games run on a live schedule—you join an active game in progress or wait for the next round. Minimum and maximum bet limits vary by table. All live-dealer games are fair and use standard casino rules. If you need clarification on game rules or bet settlement, ask the dealer in chat or contact our support team after the session.
Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers in multi-camera studios. You see a live video stream, place your bets via the interface, and interact with the dealer through chat if supported. Games run on a live schedule—you join an active game in progress or wait for the next round. Minimum and maximum bet limits vary by table. All live-dealer games are fair and use standard casino rules. If you need clarification on game rules or bet settlement, ask the dealer in chat or contact our support team after the session.
Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle based on the official match result announced by the league or tournament organizer. Settlement occurs once the official result is published—typically within a few hours of match completion, but sometimes longer if there are disputes or technical issues. We list settlement rules and any special conditions (e.g., walk-overs, disqualifications) in the market details. If you believe a market has settled incorrectly, contact our support team with the match reference and league source. We will review and correct any errors.
Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle based on the official match result announced by the league or tournament organizer. Settlement occurs once the official result is published—typically within a few hours of match completion, but sometimes longer if there are disputes or technical issues. We list settlement rules and any special conditions (e.g., walk-overs, disqualifications) in the market details. If you believe a market has settled incorrectly, contact our support team with the match reference and league source. We will review and correct any errors.
Security and jurisdiction
We operate banned in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services where online wagering is prohibited. Users are responsible for verifying that access and use of banned comply with their own jurisdiction's laws. If you are unsure whether banned is available or legal in your region, contact our support team or consult a legal advisor before creating an account. Our Legal Notice provides additional jurisdiction-specific information and access restrictions.
We operate banned in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services where online wagering is prohibited. Users are responsible for verifying that access and use of banned comply with their own jurisdiction's laws. If you are unsure whether banned is available or legal in your region, contact our support team or consult a legal advisor before creating an account. Our Legal Notice provides additional jurisdiction-specific information and access restrictions.
We use industry-standard encryption (TLS/SSL) to protect data in transit. Your password is hashed and never stored in plain text. Payment information is processed through secure, PCI-compliant gateways; we do not store full card numbers or bank secrets on our servers. We recommend using a strong, unique password, enabling two-factor authentication (if available), and never sharing your login details. If you suspect unauthorized access, log out from all devices immediately, reset your password, and contact our support team. We will review your account activity and help secure it.
We use industry-standard encryption (TLS/SSL) to protect data in transit. Your password is hashed and never stored in plain text. Payment information is processed through secure, PCI-compliant gateways; we do not store full card numbers or bank secrets on our servers. We recommend using a strong, unique password, enabling two-factor authentication (if available), and never sharing your login details. If you suspect unauthorized access, log out from all devices immediately, reset your password, and contact our support team. We will review your account activity and help secure it.