banned Platform Privacy Notice

This page describes what we collect when you use banned and how we keep that data protected. We recognize that privacy is a fundamental right, and we take seriously our obligation to handle your information responsibly. When you create an account on banned, deposit funds via DANA, e-wallet, mobile banking, or local payment, participate in our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), access our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or engage with our sportsbook coverage (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), you share certain data with us.

We collect this data for specific, lawful purposes: account verification, payment processing, regulatory compliance, fraud prevention, and service improvement. We do not sell your personal information to advertisers or marketing firms. We may share data with third-party processors (payment gateways, identity-verification services, cloud providers) only to the extent necessary to operate banned, and we require those partners to maintain strict confidentiality.

We are transparent about how we use your information and your rights regarding it. You may request access to your data, ask us to correct inaccuracies, or request deletion (subject to legal retention requirements). This privacy notice covers all banned services across our supported jurisdictions, including players from Jakarta, Surabaya, Bandung, Medan, and Semarang.

What data we collect when you use banned

We collect data in three categories. First, identity and account information: your full legal name, date of birth, email address, phone number, residential address, and government-issued ID number (from your national ID or passport). We require this data during account signup and before your first withdrawal. We also collect payment information: details of your chosen deposit method (e.g., your DANA or e-wallet account identifier), transaction amounts, and timestamps. We do not store your full bank card numbers or passwords—we use encrypted tokens to reference your payment methods securely.

Second, behavioral data: we log your login times, IP address, device type (mobile, desktop, tablet), and general location (city level, derived from IP geolocation). We track which games you access (slots, live casino, sportsbook), how long you engage with them, and settlement outcomes of your entries. We use this data to detect fraud, prevent abuse, and understand user behavior patterns. We do not track your internet activity outside of banned or sell browsing history to third parties.

Third, communications data: we store copies of support tickets you submit, emails you send us, and any dispute documentation you provide. If we contact you regarding account verification or settlement inquiries, we keep records of those communications. We use this data to resolve issues, maintain audit trails, and improve our support process.

How we use and protect your data on banned

We use your data for five primary purposes. First, account management: we verify your identity, process deposits and withdrawals, and maintain your account balance. Second, regulatory compliance: we screen your information against sanctions lists and share necessary data with financial regulators or law-enforcement authorities if required by law. Third, fraud prevention: we analyze behavior patterns to detect unauthorized access, multi-accounting, money laundering, or other misconduct. Fourth, service improvement: we review aggregated, anonymized data to improve banned's features, payment processing, and support systems. Fifth, communications: we contact you via email or SMS regarding account status, settlement outcomes, or service updates.

We protect your data through encryption, access controls, and regular security audits. Your login credentials are hashed and never stored in plain text. Payment information is encrypted in transit and at rest. We use industry-standard TLS/SSL protocols to secure connections between your device and our servers. Our infrastructure is hosted on secure cloud platforms with redundancy and backup systems. However, we acknowledge that no system is non-specific info secure—we cannot guarantee protection against all cyber threats, and you use banned at your own risk regarding data security.

We may transfer your data to servers outside Indonesia to support our operations. Your data may be processed in jurisdictions with different privacy laws than your own. We ensure that any international transfers comply with applicable data-protection regulations in your jurisdiction and that we maintain the same security standards regardless of server location.

We do not sell your personal information. We share data with third-party processors only to the extent necessary to operate banned and maintain regulatory compliance.

We retain your data for as long as you maintain an active banned account, plus an additional period as required by law (typically 7 years for financial records in most jurisdictions). If you request account closure, we anonymize your personal information but retain transaction records for regulatory and audit purposes. We do not delete data unless you specifically request it and no legal obligation requires us to retain it.

We use cookies and similar tracking technologies on banned to manage your session, remember your preferences, and detect fraud. We use first-party cookies (set by banned itself) and third-party cookies from analytics providers. Most cookies expire after one session; some persist for up to 12 months. You may disable cookies in your browser settings, though this may impair certain banned features. We do not use cookies to track you across unrelated websites.

Your rights on banned include the right to request access to your data, the right to request correction of inaccurate information, and the right to request deletion (subject to legal retention requirements). To exercise these rights, contact our support team with your account details and specific request. We respond to data-access requests within 30 days. We also have the right to suspend your account if we suspect unauthorized access or abuse of your personal information.