banned Terms of Use

When you create an account on banned, you enter into an agreement with us that governs your use of our platform, your deposits and withdrawals, your participation in our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). We set out these terms to clarify our mutual responsibilities, the conditions under which we operate banned, and what happens if disputes arise.

These terms apply to all banned users across our supported jurisdictions. We recognize that regulations vary by region—what applies in Jakarta may differ from what applies in Medan or Semarang—so we have included jurisdiction-specific language where necessary. We also acknowledge that our terms may change as our platform evolves; we will notify you of material changes via email at least 14 days before they take effect, and your continued use of banned after that period constitutes acceptance.

This document explains account ownership, deposit and withdrawal procedures, bonus and promotional conditions, prohibited conduct, dispute resolution, and your jurisdiction-restricted access rights. We encourage you to read these terms carefully before opening an account. If you have questions, our support team (available during business hours in English and regional languages) can clarify specific sections.

Account ownership and verification on banned

We require all banned users to provide accurate, complete information during signup: a valid email address, your legal name, date of birth, phone number, and residential address. You are responsible for keeping this information current. If your address changes (e.g., you relocate from Jakarta to Surabaya), you must update your banned profile within 14 days. We may request updated documents to verify your new location, particularly if it affects your jurisdiction eligibility.

Your banned account is personal and non-transferable. You may not share your login credentials, permit others to use your account, or create multiple accounts under different identities. We monitor account activity for signs of unauthorized access or multi-accounting; if we detect either, we reserve the right to suspend or close your account and forfeit any balance. This protects you from account theft and protects our platform from fraud.

We conduct account verification (KYC—Know Your Customer) during signup and before your first withdrawal. We require a copy of your national ID or passport, a utility bill or recent bank statement proving your address, and phone confirmation via SMS. This verification typically completes within one business day. We store these documents securely and do not share them with third parties except as required by law or to comply with regulatory obligations in your jurisdiction.

Deposits, withdrawals, and bonus terms on banned

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Minimum deposits range from our welcome offer to our welcome offer depending on your chosen method. We do not charge deposit fees; the full amount you transfer reaches your banned balance. Deposits via mobile banking, local payment, online payment, and e-wallet settle instantly. mobile banking and local payment transfers typically complete within one minute. Bank transfers process during business hours (08:00–17:30 UTC+7 weekdays) and complete within 1–4 hours.

Withdrawals process through the same method you used to deposit. We process all withdrawal requests within the timeframe specified for each payment method—online payment, e-wallet, mobile banking, and local payment within subject to verification; bank transfers during business hours, completing within 1–4 hours. We do not impose withdrawal caps or arbitrary limits. However, we may delay withdrawals if your account is flagged for verification or suspected fraud. We also reserve the right to request additional documents (proof of source of funds, for example) to comply with anti-money-laundering regulations before processing large withdrawals.

Deposits and withdrawals may be affected by regional holidays. During Idul Fitri, Idul Adha, Imlek, and Nyepi, some payment networks close or operate on reduced schedules. We maintain online payment, e-wallet, mobile banking, and local payment availability year-round. Bank transfers may experience delays during major holidays. We publish a holiday calendar on our platform in advance so you can plan accordingly.

We conduct account verification and monitor activity to protect your account, comply with regulations, and maintain a fair platform for all banned users.

We prohibit certain conduct on banned. You may not: use automated tools or bots to generate entries; place bets with intent to manipulate odds or market prices; attempt to access banned from jurisdictions where we do not operate; share your account credentials; create multiple accounts under false identities; or engage in fraud, collusion, or money laundering. Violation of these rules may result in account suspension, balance forfeiture, and permanent bans from the platform. We also reserve the right to report serious violations to relevant authorities in your jurisdiction.

Dispute resolution on banned follows this process: if you believe a settlement or charge is incorrect, contact our support team within 30 days with your account details and a description of the issue. We investigate and respond within five business days. If you disagree with our resolution, you may escalate to our management team for further review. If the dispute remains unresolved after 30 days of escalation, and local law permits, you may pursue arbitration or court proceedings in your jurisdiction. We do not arbitrarily withhold funds or ignore complaints—our goal is to resolve disputes fairly and transparently.

These terms are governed by the laws of the jurisdiction in which we are licensed to operate. We acknowledge that online gaming operates in a regulated landscape in Indonesia and across our service areas. Our services are available only where local law permits. Users are responsible for verifying that their access to banned and participation in our sportsbook, slots, live casino, and esports markets comply with applicable regulations in their jurisdiction. We do not operate banned in jurisdictions where online gaming is prohibited. If you have questions about your jurisdiction's legal status, contact our support team—we can provide publicly available information, but you ultimately bear responsibility for legal compliance.